For higher conversion rates and a personalized
shopping experience

Digitalization has revolutionized the retail industry. Today’s customers are more demanding than ever. They value a personalized, cross-channel user experience and expect simple registration and authentication processes while taking into account all preferences across all channels.

Make every customer interaction count

To reap the benefits of digitalization in the retail industry, delivering a personalized and interactive omnichannel experience, that is seamless and secure, is the key to building customer trust and loyalty, bringing them again and again back to your business, be it to your online or physical stores. You could also benefit from meaningful reports on data such as locations, device usage, etc., which can be used to drive business. With cidaas you get a holistic view of all your customers.

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cidaas : The gateway to build brand loyalty

It is essential to partner with your customers at every step of the customer journey. An intelligent CIAM solution like cidaas can help you do that. We show you how.

Make every customer interaction count

Highest security for your customer data

Personal data is precious. Due to rising networking, safeguarding privacy is becoming increasingly important. Give your customers what they want – a secure and seamless shopping experience while protecting their personal information.

  • Intelligent multi-factor authentication methods, including the use of biometric features
  • Integrated fraud detection that protects against unauthorized account access
  • Single Sign-On (SSO) ensures secure authentication into all applications
  • GDPR-compliant data management: Give your customers full control over their personal data

Real Omnichannel experiences for a consistent brand experience

With cidaas you create a unique shopping experience for your customers – across all channels

  • Simple registration processes, e.g. through social login or password-less authentication methods, ensure higher conversion rates.
  • Personalized shopping experiences by getting insights into customer preferences and profile data – across-channels
  • Single sign-on across all channels

Personalized Customer Journey at all Touchpoints

In order to optimize your customer acquisition you have to know your prospective customers and offer them what they want.

  • One identity across all channels provides a 360-degree view of customer profiles
  • Progressive profiling replaces lengthy registration forms and simplifies customer acquisition

Real-world identification links the virtual world with the real world

Do you have a physical store in addition to your online shop? Then link your digital identities with the corresponding real people and offer a consistent brand experience offline as well.

  • Linking of real identities with digital identities through beacons or NFC technology
  • Send across personalised offers directly at the POS via push messages
  • Obtain detailed reports on customer traffic, most visited areas in the store, etc.

Choosing the right partners that understand and share your vision is a crucial step while going digital. At cidaas, we ensure you have the best possible connect with your customers. Equip yourself with our value-adding digital capabilities to strike the right chord with them and create outstanding experiences.

Select the Package That’s Right for You

Transform your business with the power of our Customer Identity
Management Solution, cidaas!

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