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REFERENCE STORY

The Swabian machine builder designs the user journey for customers and employees with user self-services and single sign on

LORCH Schweißtechnik GmbH, from the Swabian Auenwald, is the leading manufacturer of industrial arc welding systems, metalworking shops, semi-automated solutions and robot automation. For taking the user experience of its digital services to the next level and increasing operational efficiency, LORCH uses cidaas as a central Identity and Access Management for customers and employees.

Requirements

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One identity across all digital portals

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Enhancement of the user comfort

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Standardized registration and login processes for all applications

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Direct access to all available applications

Advantages

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Single Sign-On enables a convenient user journey across different applications

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Several user self-services enable direct access to the digital services and ensure that the user’s account profile is always up to date

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Access and rights management ensures dedicated access for every user

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The Custom Login and Profile UI offer the user an intuitive use and a uniform system appearance

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Active Directory (AD) connection provides access to cidaas via known login provider

Quote

Identity management in the digital space is becoming increasingly important in the era of mobile devices, decentralized systems, and the cloud. cidaas is the ideal IDaaS solution for us to drive the digital transformation in our corporate structure. cidaas not only provide us with increased operational efficiency but also improves the usability of our channels. We are very pleased to have found a strong partner in cidaas for identity and access management.

Dirk Semmler

Head of IT at LORCH Schweißtechnik GmbH

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