REFERENCE STORY
WITH CIDAAS TO THE UNIFIED COSTUMER LOGIN IN THE ENERGY SECTOR!
In recent years, SAK (St. Gallisch-Appenzellische Kraftwerke AG) has evolved from a traditional energy supplier to a digital energy service provider. Customers can access their information conveniently and quickly via the new SAK customer portal – they get an overview of personal data, bills, meter readings and much more. With the SAK customer portal, cidaas was also introduced as a central Customer Identity & Access Management to establish a uniform digital identity across all channels.
Requirements
A new SAK customer portal where customers can conveniently and quickly access their information – the overview of personal data, bills, meter readings, etc.
The establishment of a uniform digital identity across all channels
A simple and convenient registration process with identifier-first approach
The ability to authenticate or register using the social logins of Facebook and Google
Advantages
Security through standards like OpenID Connect and OAuth2 Standard
Individual user interfaces for login and registration
Use of an innovative authentication method through passwordless authentication
The possibility of two-factor authentication with TOTP, e.g. via cidaas or Google Authenticator.
A simple and fast user administration and authorization management
Software Hosted in Switzerland – the best prerequisite for data protection-compliant processing
With cidaas, we were able to quickly achieve the integration of our customer portal into a uniform CIAM. This created the basis for achieving an identity across all channels. What we really appreciate about cidaas is the customer proximity and the uncomplicated support.
Patrick Plattner
Application Manager at SAK
