Customer Identity & Access Management and Customer Experience become Enthusiasm Factors for Software as a Service Provider

Software as a Service (SaaS) is the future for many software solutions – there are many reasons for this, including quick and easy setup, low maintenance, and fast availability of new features. There is much to be said for the use of SaaS solutions. But what do SaaS providers have to do to inspire customers? Enthusiasm (also known as Attractive Qualities) decides today more than ever about winning and losing customers.