Synchronized touchpoints for a unique customer experience
The Customer Journey has undergone radical changes in recent years. For a long time now, the journey has been seldom starting from the shop doorstep. Today, customers keep themselves informed via webshops, apps and social media channels as well as brochures and advertisements. In order to keep the digital shopping world synchronized with the analog world and thus be able to offer the same personalized service across all channels, all customer touchpoints must be synchronized.
Your customers rely on personalized shopping experiences – whether online or offline. With cidaas you connect both worlds and give your customers what they want: A unique customer experience.
Connecting the real world with the digital world using Location Based Services and Identity Management
Addressing customers has never been easier as today with technological advancements that can be used to effectively build customer interactions before, during and after the point of sale.
Location-based services are not only becoming an increasingly powerful sales driver for the retail industry. Everyone who operates a stationary retail store benefits from the technological innovations. However, this service only becomes interesting when it is accompanied by a clear identification of the customer. And this is exactly where cidaas comes into play.
Connect your digital identities with the real people and synchronize the experiences from your digital world with the analog world.
Impress customers with an Omni Channel experience
In order to create competitive advantages, it is important to know what customers want – even before they know it themselves.
In addition to synchronized sales channels and real-time analysis of data already captured, this also includes the identification of the customer himself. This is the only way to present personalized offers tailored to individual needs – whether online or directly at the POS.
The key to more customer commitment is to send the right offer to the right person at the right time. With cidaas you achieve this – regardless of the type of touchpoint.
Your advantages with cidaas
Enhance your customer engagement by linking digital and real identities. Start today with the free cidaas Free Plan and experience how easy it is to centrally manage identities.