mediserv Bank GmbH strengthens its Identity & Access Management with cidaas
Digital security for financial and healthcare services
mediserv Bank GmbH has been combining financial services with billing services in the healthcare sector for many years. The company has been active in private medical billing since 1997 and has additionally operated as a direct bank since 2012. With this combination, mediserv Bank offers healthcare professionals a comprehensive portfolio of services covering billing, revenue, and financial management. These include billing services, deposit and lending business for healthcare professionals, as well as installment loans for patients to finance medical treatments.
As the only bank among private medical billing service providers in Germany, mediserv Bank combines traditional financial services with digital billing services in the healthcare sector. Private billing is processed online via a software platform. In addition, the company offers services such as billing checks, instant payouts, complaint management, and the assumption of payment default risks as part of true factoring. These services are aimed at physicians, dentists, clinics, dental laboratories, alternative practitioners, and therapists.
As part of its digital transformation, mediserv Bank decided to fundamentally modernize its Identity & Access Management. An initial attempt to build an in-house solution quickly revealed the limitations of a self-developed system. Therefore, the company evaluated several providers in order to establish a powerful and future-proof solution – where cidaas proved convincing.
Particularly important were the technical expertise in the field of identity management as well as a GDPR-compliant infrastructure with hosting in Germany – a decisive factor for a company that operates as a bank and must comply with regulatory requirements while also handling sensitive healthcare data.
During implementation, several key requirements were prioritized:
- Secure management of a high login volume, including around 30,000 logins per month
- GDPR-compliant infrastructure with hosting in Germany, to meet regulatory requirements
- Flexible extensibility of login functionalities for future needs
- Integration of Multi-Factor Authentication (MFA) in the login and registration process
- Additional security mechanisms for recovering user access
cidaas, as a leading European Customer Identity & Access Management platform from Germany with an extensive feature set, was the ideal choice to implement the requirements of mediserv Bank:
- Single Sign-On (SSO)for centralized and convenient authentication across multiple applications
- State-of-the-art Multi-Factor Authentication (MFA) for additional protection of login and registration processes
- GDPR-compliant consent management for transparent management of user consent
- Hosted pages for flexible design and customization of login and user interfaces
With this identity solution, mediserv Bank creates a secure and scalable foundation for its digital services. At the same time, user processes are simplified, sensitive data is protected, and regulatory requirements are reliably fulfilled – a crucial factor for digital solutions in the financial and healthcare environment.
For us, the expertise in identity management and the operation of the solution in Germany were particularly decisive – especially in the banking environment with sensitive healthcare data.
Markus Fillgraff, Scrum Master, mediserv Bank GmbH
With cidaas, mediserv Bank has found a strong partner to advance its digitalization. By modernizing its Identity & Access Management, mediserv Bank strengthens the security and scalability of its digital platforms. The new identity architecture supports high login volumes, meets key data protection and compliance requirements, and creates a future-ready foundation for digital services in the financial and healthcare sectors.
Would you like to make your digital access secure, scalable, and compliant with regulations? With cidaas you can further develop your identity strategy and create a reliable foundation for modern digital services.