Building secure digital experiences: Identity management, customer retention and smooth data migration - experience the (C)IAM world live and in colour at cidaas connect 2023!

Building secure digital experiences: Identity management, customer retention and smooth data migration – experience the (C)IAM world live and in colour at cidaas connect 2023!

In today’s digital era, it is essential for businesses to create secure and seamless digital experiences for their customers. This requires a holistic approach that encompasses identity management, customer retention and smooth data migration. This article takes you along and provides you with some highlights of cidaas connect 2023 which will take place on 20. – 21. September at Europa-Park, Rust. We introduce you to some of the experts who share their insights and experiences on the various aspects of building secure digital experiences.

Eradicate barriers and improve cross-functional collaboration

The first keynote of the day belongs to Sadrick Widmann, CEO at Widas ID. Sadrick is responsible for the innovative Cloud Identity & Access Management System – cidaas and an expert in the field of digital security. In his presentation, he looks at the challenges of creating secure digital experiences and provides insights into best practices to build them without friction.

Immediately afterwards, Christopher Schütze, Cybersecurity Practice Director & CISO at KuppingerCole Analysts, shows us how identity management and AI can improve identity and access management systems in the Zero Trust model. In his presentation, Christopher highlights the use of artificial intelligence (AI) in identity and access management and shows how this can contribute to improving security within the framework of the Zero Trust model.

It then continues with Michael Schempp – Team lead Digital Development at Europa-Park. Michael presents us the exciting journey of MackOne, the largest amusement park in Germany, to the development of a networked digital identity. Learn how the park is increasing visitor engagement and customer satisfaction through digital innovations and personalized experiences.

How do I summon a spirit?

Sebastian Rohr, CSO & Co-Founder at, shows the connection between digital identities and physical improvements in the customer experience. He shows how companies can use digital IDs to create innovative and personalized experiences that take the customer experience to a new level.

Karsten Lippert, Head of ICT & Digitization at 1. FSV MAINZ 05, explains the importance of Customer Identity and Access Management (CIAM) for creating a consistent fan experience. Learn how sports clubs can achieve closer fan engagement and club loyalty by centrally managing customer data and delivering personalized content.

Learn firsthand how Dr. Jana Dewitz from Messe Berlin and Leonhard Boskov from our partner Uniserv carried out a smooth data migration to improve the customer experience at Messe Berlin and how effective data management and forward-looking identity management can lay the foundation for a successful digital transformation.

Science Meets Comedy – When science and comedy meet

This entertaining presentation by Dr. Jens Wegmann and Prof. Dr. Christian Stummeyer shows us how science and comedy can come together to communicate complex topics like identity management in an entertaining way. Let us surprise you and learn something new in the process.

Now it’s time to discuss… and transform

This year’s panel discussion will also find its place on the stage.

Panel Talk: Customer Experience – How to manage the success of a company through customer satisfaction, customer loyalty and brand loyalty

In this lively panel, experts share their perspectives on the importance of a best-in-class customer experience. Learn how companies drive success through customer satisfaction, retention and brand loyalty, and the strategies they are using to do so.

Panel Talk: Success Factors for Software as a Service – The Keys to Successful Deployment of SaaS Solutions

Software as a Service (SaaS) has become one of the preferred delivery models for enterprise software. But how can companies ensure that they successfully enter the SaaS market and offer best-in-class solutions to their customers? In this panel discussion, experts will highlight the critical success factors for SaaS and share valuable insights on how companies can leverage them to make their SaaS initiatives a success.

Panel Talk: CIAM meets regulatory – The challenges and opportunities of customer identity management in the context of regulatory requirements

Customer identity and access management (CIAM) is critical for businesses to ensure secure and seamless interactions with their customers. At the same time, companies in various industries are subject to regulatory requirements that require careful management and protection of customer data. In this panel discussion, experts will come together to discuss the challenges and opportunities arising from the connection between CIAM and regulation.

Not only the lectures are the highlight…

… but also, the interactive experience around it. There will also be a lot going on offstage – it certainly won’t be boring at cidaas connect 2023. Our numerous exhibiting partners will present their solutions with live demos at their stands and offer assistance with all questions relating to identity management.

The whole experience will be rounded off on the evening of the first day with a cheerful western evening in the Silver Lake Saloon. There you have the opportunity to connect again and to talk about the eventful day. On the second day, at the end of the event, you also have the opportunity to experience an exciting visit to the Europa-Park.


Building secure digital experiences requires a comprehensive understanding of various aspects such as identity management, customer engagement, and smooth data migration. The experts and case studies in this article have shown us how companies can create a better customer experience by leveraging technologies like AI, digital IDs, and customer identity management. By focusing on security, personalization and seamless interactions, companies can gain the trust of their customers and position themselves for long-term success.

Overall, cidaas connect 2023 is an opportunity to learn about the latest trends, technologies, and best practices in (C)IAM. Participants can learn from experts, network with peers, and gain valuable insights to make their digital experiences safer and more customer-centric.

You would like to experience these topics in depth or discuss them with experts? Then visit cidaas connect. Get your early bird ticket by Juli 14th.