ACP Group AG relies on cidaas for secure and efficient identity management
With the introduction of the new digital customer portal GATE, ACP has taken a significant step toward an integrated digital customer experience. GATE brings together all key customer touchpoints along the customer journey – from offers and orders to service cases, licenses, and self-services – on a single platform with one login and a consistent corporate design.
The technological foundation for centralized login and identity management is cidaas as the CIAM platform, enabling secure authentication, Single Sign-On, and the management of digital identities.
From a federal system house to a centralized identity strategy
As a highly decentralized corporate group with more than 50 local companies, ACP faced a central challenge:
How can a unified, secure, and scalable identity strategy be established across all companies without losing the flexibility of individual units?
As part of the GATE rollout, ACP selected cidaas as its central Customer Identity & Access Management (CIAM) platform. The goal was not only to provide a login system but to create a strategic identity layer that:
- Enables modern Single Sign-On across all connected systems
- Supports the highest security standards, including Multi-Factor Authentication
- Integrates GDPR-compliant consent management
- Can be integrated API-first into the existing system landscape
- and is operated professionally as a scalable SaaS solution
B2B focus: Federation and delegated user management as key factors
As a B2B-oriented company, one aspect is particularly important for ACP: the integration of existing identity providers used by their customers, such as Microsoft Entra ID.
Through federation via OpenID Connect or SAML, enterprise customers can log into GATE using their existing corporate identity (Bring Your Own Identity – BYOID).
This offers several advantages:
- Customers do not need to create a new identity
- Authentication management remains entirely within the customer’s responsibility
- Permissions can be centrally managed in the customer’s own identity system
- Higher security through established corporate policies
- Reduced administrative effort on the ACP side
Additionally, cidaas enables delegated user administration, allowing business customers to independently manage their users and access rights – a critical success factor in B2B environments.
This creates a model in which ACP operates the platform, while control over identities and permissions is intelligently distributed between ACP and its customers.
Identity als Enabler der digitalen Customer Journey
For ACP Group, Customer Identity & Access Management is far more than just a login system. Within the GATE portal, cidaas serves as the central identity layer for authentication, Single Sign-On, customer onboarding, and consent management.
This enables ACP to create the foundation for a secure, consistent, and user-friendly digital customer experience across all services and applications.
For us, it was crucial to choose a European, ISO 27001-certified solution that is professionally operated as Software-as-a-Service. Especially in light of the ongoing discussions around US cloud providers, it was important for us to rely on a stable and specialized platform.
The overall package offered by cidaas was simply convincing – particularly the integrated consent management. The team behind it focuses entirely on identity and access management. That specialization makes the difference for us.
Stefan Denninger, Customer Experience Lead, ACP Group AG
With cidaas as the identity foundation of GATE, ACP Group has established a centralized identity strategy that combines security, usability, and scalability. Enterprise customers benefit from seamless access to all digital services – with a single login for the entire ACP platform.
Would you also like to manage digital identities securely, flexibly, and user-centrically? Discover how cidaas can sustainably strengthen your identity strategy.